Frequently Asked Questions

You can book directly through our website at www.innatmountshasta.com, call us at (530) 918-9292, or email guestservices@innatmountshasta.com. Our front desk is staffed 24/7. You'll always find the lowest rates, typically 10–15% less than third-party sites, when you book directly with us.

Standard rooms: cancellations more than 3 days before arrival are free; within 3 days, one night's room and tax. Suites in peak season (May 1–Sep 30): cancel within 7 days, charged 100%. Outside peak season, the standard one-night policy applies. As a small, family-owned property, we can't make exceptions for weather, road conditions, or personal emergencies.

A $1 per night authorization at booking validates your card. The full balance is charged when your cancellation window closes — 72 hours before arrival for standard rooms, or 7 days before for premium suites in peak season.

Check-in 3:00 PM, check-out 11:00 AM. Front desk staffed 24/7. Late check-out: $25 until noon, $50 until 1:00 PM, subject to availability.

Yes, just text or call us in advance to let us know you'd prefer contactless check-in. Complete your digital registration card (sent via text before arrival) and you'll receive your room access code in our digital guidebook. Front desk is always available if you prefer the traditional experience.

Complimentary fiber-optic WiFi, free parking, 42" HD satellite TV, mini fridge, microwave, coffee maker, hair dryer, individual climate control, ceiling fan, and renovated bathrooms. Standard rooms are 325+ sq ft — the largest in Mount Shasta.

Yes — an Accessible King Room and Accessible Two Queen Room. Both feature extra mobility space, 36-inch doorways, grab bars on the toilet and bathtub, portable shower seat, and a roll-under sink with insulated piping. Select the ADA option when booking.

No on-site breakfast — intentionally. Mount Shasta has wonderful local spots that do it far better. Some of our favorites are Seven Suns Coffee and Drizzle. Visit the Adventures page on our website or ask at the front desk for recommendations.

Yes. Free on-site parking with easy access directly to your room.

Two levels, no elevator. We'll do our best to accommodate floor preferences but can't guarantee them. Note: Bunk Suite, Family Suite, and Premier Suite are second floor only. We're also typically available if you'd like help with your bags.

Yes! Dogs are welcome in our designated pet-friendly rooms for $25 per night (maximum 2 dogs, up to 85 pounds each). Pet-friendly rooms are limited, so you must select the 'I'm bringing a pet!' option when booking. Our large lawn, fire pit area, and pet relief area make us the best place in Mount Shasta to travel with your dog. Service animals are always welcome with no fee. You can visit the Pet page on our website for additional information.

710 S Mt Shasta Blvd, in the heart of downtown Mount Shasta — 2 minutes from I-5. From the north, Exit 738; from the south, Exit 737.

Hiking, Lake Siskiyou (swimming, kayaking), Mount Shasta Ski Park, waterfalls (McCloud, Hedge Creek, Mossbrae), fly fishing on the Upper Sacramento and McCloud Rivers, and Castle Crags State Park. This is an outdoor paradise: visit our Adventures page for many more detailed recommendations.

Casual: Pipeline Craft Taps & Kitchen, Sparky's Landing, Casa Ramos. Upscale: Baldovinos Wine Bar & Kitchen. Visit our Adventures page for more detailed recommendations.

The WiFi password is "welcome" (all lowercase). You'll also find it in your digital guidebook.